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ATO Number:

8633

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Certification

Learn the practical skills needed to create a ‘learning and improving’ IT organisation with a reliable and effective strategic direction.

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  • Overview
  • At a Glance
  • Course Includes
  • why choose us
  • Benefits
  • Career
  • Prerequisites
  • Method of assessment
  • Awarding
  • Free Trial
  • Certification
  • Trusted Companies
  • E-Book
  • Curriculum
  • Add-Ons
  • Contact Advisor
  • Academic Progression
  • Comprehensive E-Learning
  • Career Progression
  • FAQ
  • Overview
  • At a Glance
  • Course Includes
  • why choose us
  • Benefits
  • Career
  • Prerequisites
  • Method of assessment
  • Awarding
  • Free Trial
  • Certification
  • Trusted Companies
  • E-Book
  • Curriculum
  • Add-Ons
  • Contact Advisor
  • Academic Progression
  • Comprehensive E-Learning
  • Career Progression
  • FAQ

What is the ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Certification?

Not everyone will become a great leader, but everyone can become a better leader.” John.C.Maxwell was right. Gain the skills, knowledge, mindset, and confidence to become a better leader through one course.


The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) certification is one of the 4 courses that should be taken to earn the Managing Professional or Strategic Leader title. In this course you’ll learn, how to Direct IT works (guide the team properly), how to Plan the work carefully so that the goals are clear and aligned with the business’s goals and Improve things by learning from what worked out and what didn’t before. You’ll learn to make better decisions using the past and current data and make sure IT helps the business succeed.


ITIL 4 DPI is useful for people who want to become better leaders such as team leaders, consultants, and managers. The course covers modern methodologies such as Agile and Lean which help teams adapt and work efficiently.

Our e-learning course content is developed by industry experts and features highly interactive, gamified instructor led video tutorials, case studies, real-life scenarios, practice exams, engaging activities, and live simulated official mock exams. This ensures that our courses are among the best available in the market. With this comprehensive approach, our courses offer in-depth coverage of key topics to help you excel in your learning journey.

At a Glance

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Core Module

To get you started.

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Receive expert guidance.

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Globally Recognised

In the market.

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Exam Available

In multiple languages.

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Official Results

Within 2 business days.

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What's Included

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12 Month Access to the Course

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14 Days Money-Back Guarantee (T&C apply)

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PeopleCert Official Training Materials (OTM)

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Real life case studies

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Live Simulated Time-based Practice tests

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Live Q&A webinar sessions

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Scenario based discussions

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Trusted by organisations

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Official Exam Voucher and official eBook (manual)

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Access to Aspirex’s Free Learning Resources Library

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Learn from an Industry Expert, PeopleCert (AXELOS) Accredited Training Organisation (ATO)

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Excellent Customer Support

Why you choose us

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Your course is fully accredited by PeopleCert

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Gamified video lessons

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Live Q&A sessions with experts

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High learner satisfaction

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Get your exam voucher and official eBook (manual) after your purchase

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Career support

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Practice exams and FREE learning resources

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Learn anytime at your pace

Is ITIL® 4 Strategist Certificate a Good Qualification?

Yes. The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) certification is a very good qualification, especially if you want to lead IT teams or gain the knowledge and skills to help organisations improve their use of technology.

Understand the strategic planning principles and methodologies within IT service management

Learn to analyse, design, and implement improvements in your services

Gain practical knowledge to make your IT services better and more useful for organisations

Learn how to lead teams, manage resources, and build better teamwork with improved communication

Utilise various techniques, models, and frameworks to analyse and plan IT service management improvements

Learn how to improve workflows and apply ITIL best practices in different types of organisations

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Course Prerequisites

Learners should have an ITIL® 4 Foundation Certificate.

Online-proctored Exam by Axelos

How will I be assessed?

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ITIL®

Awarding Organisation

AXELOS is a company that started in 2013 to help businesses and people improve their work quality by offering popular certifications such as PRINCE2®, ITIL® 4 and MSP®. These certifications are used in over 200 countries, helping individuals build skills and discover new opportunities.


AXELOS Many people and companies have seen real benefits. 97% of the organisations and 84% of individuals say that AXELOS certifications have had a positive impact on their careers.


PeopleCert is a global leader in exam assessments. They deliver millions of certification exams in over 200+ countries, 10+ languages. Their goal is to help people achieve more through trusted certifications. In 2021, Peoplecert became the official owner of AXELOS. Together they provide respected courses and certifications that help you stand out in your field.


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Key Benefits
  • Earn a globally recognised certificate that shows your skills in the field

  • Learn from real industry experts who’ve used the same methods in real world projects

  • Build your professional reputation and stand out as a trusted and skilled professional

Try ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Certification Free for 7 Days

Interactive games to master concepts.

Simulated project scenarios.

Real-time progress tracking.

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Course Curriculum

What You Will Learn

Introduction
Introduction
Duration: 00:01
Qualification Specification
Tutor Introduction
Duration: 00:01
Course Agenda and Course Outcome
Duration: 00:09
Process Guidance Document for PeopleCert Learners
Module 1 – Foundation Concepts
Unit 1.1 - Service Relationships
Duration: 00:13
Lecture Notes – Service Relationships
Unit 1.2 - Guiding Principles
Duration: 00:18
Lecture Notes – Guiding Principles
Unit 1.3 - Four Dimensions of Service Management
Duration: 00:18
Lecture Notes – Four Dimensions of Service Management
Unit 1.4 - ITIL® Service Value System
Duration: 00:07
Lecture Notes – ITIL® Service Value System
Unit 1.5 - Service Value Chain
Duration: 00:02
Lecture Notes – Service Value Chain
Unit 1.6 - ITIL® 4 practices
Duration: 00:01
Lecture Notes – ITIL® 4 Practices
Unit 1.7 - Unit Summary
Duration: 00:08
Lecture Notes – Unit Summary
Module 2 - Understand the Key Concepts of Direct, Plan & Improve
Unit 2.1 - Key Terms
Duration: 00:20
Lecture Notes – Key Terms
Unit 2.2 - Some Key Concepts and Their Differences
Duration: 00:19
Lecture Notes – Some Key Concepts and Their Differences
Unit 2.3 - Concepts of Value, Outcomes, Costs & Risks and Their Relationships to Direction, Planning & Improvement
Duration: 00:15
Lecture Notes – Concepts of Value, Outcomes, Costs & Risks and Their Relationships to Direction, Planning & Improvement
Unit 2.4 - Unit Summary
Duration: 00:01
Lecture Notes – Unit Summary
Module 2 - Sample Questions
Duration: 00:15
Module 3 - Scope of What Is To Be Directed and/or Planned
Unit 3.1 - Strategy, Scope of Control and Cascading Goals
Duration: 00:32
Lecture Notes – Strategy, Scope of Control and Cascading Goals
Unit 3.2 - Unit Summary
Duration: 00:01
Lecture Notes – Unit Summary
Module 3 - Sample Questions
Duration: 00:08
Module 4 - The Role of GRC (Governance, Risk and Compliance)
Unit 4.1 - Role of Risk and Risk Management in DPI
Duration: 00:14
Lecture Notes – Role of Risk and Risk Management in DPI
Unit 4.2 - Impact of Governance in DPI
Duration: 00:22
Lecture Notes – Impact of Governance in DPI
Unit 4.3 - Unit Summary
Duration: 00:01
Lecture Notes – Unit Summary
Module 4 - Sample Questions
Duration: 00:07
Module 5 - How to Use the Key Principles and Methods of Continual Improvement
Unit 5.1 - How to Use the ITIL Continual Improvement Model to Improve the SVS
Duration: 00:40
Lecture Notes – How to Use the ITIL Continual Improvement Model to Improve the SVS
Unit 5.2 - How to Identify Assessment Objectives, Outputs, Requirements and Criteria
Duration: 00:22
Lecture Notes – How to Identify Assessment Objectives, Outputs, Requirements and Criteria
Unit 5.3 - How to Select an Appropriate Assessment Method for A Particular Situation
Duration: 00:53
Lecture Notes – How to Select an Appropriate Assessment Method for a Particular Situation
Unit 5.4 - How to Define and Prioritize Desired Outcomes of an Improvement
Duration: 00:05
Lecture Notes – How to Define and Prioritise Desired Outcomes of an Improvement
Unit 5.5 - How to Build, Justify and Advocate for A Business Case
Duration: 00:11
Lecture Notes – How to Build, Justify and Advocate for A Business Case
Unit 5.6 - Know How to Conduct: Improvement Reviews and Analysis of Lessons Learned
Duration: 00:09
Lecture Notes – Know How to Conduct: Improvement Reviews and Analysis of Lessons Learned
Unit 5.7 - How to Embed Continual Improvement At All Levels Of the SVS
Duration: 00:08
Lecture Notes – How to Embed Continual Improvement At All Levels Of the SVS
Unit 5.8 - Unit Summary
Duration: 00:01
Lecture Notes – Unit Summary
Module 5 - Sample Questions
Duration: 00:25
Module 6 - Key Principles and Methods of Communication and Organizational Change Management for DPI
Unit 6.1 - Organizational Change Management
Duration: 00:42
Lecture Notes – Organisational Change Management
Unit 6.2 - Communication
Duration: 00:37
Lecture Notes – Communication
Unit 6.3 - Establish Effective Interfaces across the Value Chain
Duration: 00:03
Lecture Notes – Establish Effective Interfaces across the Value Chain
Unit 6.4 - Unit Summary
Duration: 00:01
Lecture Notes – Unit Summary
Module 6 - Sample Questions
Duration: 00:19
Module 7 - The Key Principles and Methods of Measurement and Reporting In DPI
Unit 7.1 - Define Indicators and Metrics
Duration: 00:41
Lecture Notes – Define Indicators and Metrics
Unit 7.2 - Unit Summary
Duration: 00:01
Lecture Notes – Unit Summary
Module 7 - Sample Questions
Duration: 00:09
Module 8 - How to DPI Value Streams and Practices
Unit 8.1 - Select and Use the Appropriate Methods and Techniques DPI Value Streams and Practices
Duration: 00:44
Lecture Notes – Select and Use the Appropriate Methods and Techniques DPI Value Streams and Practices
Unit 8.2 - Differences Between Value Streams and Practices
Duration: 00:27
Lecture Notes – Differences Between Value Streams and Practices
Module 8 - Sample Questions
Duration: 00:21
Course Summary
Course Summary
Duration: 00:02

Add-Ons

Upon completion of the official exam, individuals will be awarded the PRINCE2® 7 Practitioner Certification by AXELOS.

Annual PeopleCert Plus Membership (per candidate)

£135.00£275.00

Resit Exam (Take 2 Exam) Voucher

£70.00£140.00

Official Mock Exam (Directly from PeopleCert)

£65.00£135.00

Exam Voucher Extension prior to expire it (per voucher, per 6-month extension)

£40.00£85.00

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Academic Progression

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Access Duration, Course Materials, Exam and Tutor Support

Comprehensive E-Learning Experience

  • tick12 Months course access to e-learning content
  • tickInstructor-led live webinar for discussion and Q&A as part of Tutor support
  • tickOfficial Exam Voucher and Course Manual Included
  • tick14 days money back guarantee (T&Cs apply)
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Career progression

Our Courses Help You Achieve More

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  • IT Consultant
  • IT Process Owner
  • IT Manager
  • IT Project Manager
  • IT Service Manager
  • IT Service Desk Manager

Annual Salary Range

Min

£31000.00/yr

Average

£45000.00/yr

Max

£68000.00/yr

Job Demand

13%

IT Consultants should see a 13% increase thanks to growing reliance on external specialists for cloud adoption, cyber security, and process optimisation projects.

Frequently Asked Questions (FAQ’s)

All the Essential Certification Information You Need at a Glance

What are the courses I should take to earn ITIL® 4 Managing Professional (MP) title?
What are the courses I should take to earn the ITIL® 4 Strategic Leader (SL) title?
What is the pass mark for ITIL DPI?
What is the ITIL® 4 Strategist Direct, Plan and Improve (DPI) Certification?
What kind of learning experience does Aspirex offer?
How does DPI fit into the ITIL certification path?
Will I receive support during the course?
Can I take the ITIL DPI course by itself?
What topics does this course cover?
Can I take the ITIL DPI course and exam entirely online?