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ATO Number:

8633

ITIL® 4 Specialist Create, Deliver and Support (CDS) Certification

Learn how to create, deliver, and support IT-enabled products and services with the ITIL® 4 CDS certification.

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  • Overview
  • At a Glance
  • Course Includes
  • why choose us
  • Benefits
  • Career
  • Prerequisites
  • Method of assessment
  • Awarding
  • Free Trial
  • Certification
  • Trusted Companies
  • E-Book
  • Curriculum
  • Add-Ons
  • Contact Advisor
  • Academic Progression
  • Comprehensive E-Learning
  • Career Progression
  • FAQ
  • Overview
  • At a Glance
  • Course Includes
  • why choose us
  • Benefits
  • Career
  • Prerequisites
  • Method of assessment
  • Awarding
  • Free Trial
  • Certification
  • Trusted Companies
  • E-Book
  • Curriculum
  • Add-Ons
  • Contact Advisor
  • Academic Progression
  • Comprehensive E-Learning
  • Career Progression
  • FAQ

What is the ITIL® 4 Specialist: Create, Deliver and Support Certification?

The ITIL 4 Specialist: Create, Deliver and Support Certification is for professionals who have completed ITIL 4 Foundation certification. It’s one of the 4 certifications to become a Managing Professional. It’s called the Specialist course because it helps you specialise in the important areas of IT Service Management such as Creating IT services, delivering them and supporting IT services after delivery.


You’ll learn how to bring different service management tasks together and use trusted methods, tools and practices to deliver high quality IT services. This is one of the 4 certifications to earn the complete ITIL 4 Managing Professional title. It helps you build and strengthen your skills and knowledge from the previous ITIL 4 course.

Our e-learning course content is developed by industry experts and features highly interactive, gamified instructor led video tutorials, case studies, real-life scenarios, practice exams, engaging activities, and live simulated official mock exams. This ensures that our courses are among the best available in the market. With this comprehensive approach, our courses offer in-depth coverage of key topics to help you excel in your learning journey.

At a Glance

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Core Module

To get you started.

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Access Tailored Support

Receive expert guidance.

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Globally Recognised

In the market.

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Exam Available

In multiple languages.

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Official Results

Within 2 business days.

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Download our comprehensive brochure to explore the course structure, benefits, and how it can advance your career.

What's Included

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12 Month Access to the Course

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14 Days Money-Back Guarantee (T&C apply)

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PeopleCert Official Training Materials (OTM)

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Practical Case Studies and Scenario Discussions

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Time-based practice Papers that simulate test experience

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Live Q&A Webinar with expert instructors for extra support

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Interactive Video Lessons from Industry Professionals

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Industry Best Exam Pass Rate

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Official Exam Voucher and Course Manual

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Access to Aspirex’s Free Learning Resources Library

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Learn from an Industry Expert, PeopleCert (AXELOS) Accredited Training Organisation (ATO)

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Friendly, responsive customer support whenever you need help

Why you choose us

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Official certification by Peoplecert

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Interactive Gamified Video lessons

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Practice with Real life case studies

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High learner satisfaction

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Simulated mock exams

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Personalised career support

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Free learning resources

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Flexible learning that fits your schedule

Is ITIL® 4 CDS Certificate a Good Qualification?

Yes, it is. The ITIL 4 Specialist: Create, Deliver and Support certificate is valuable because it proves you can create, deliver and manage IT services, which are core values that keep ITSM running smoothly. It teaches you all the skills, tools and strategic insights needed to manage services efficiently.

Learn how to plan and improve IT service processes to deliver more value

Get the skills to design reliable IT services that work smoothly while meeting business needs

Understand how methods like Agile, DevOps and LEAN can work together with ITIL practices

Learn to track and measure service performance to keep the quality of the services high

Improve your teamwork and communication skills so you can work better with others in the organisation

Learn to use automation tools strategically to streamline work and save time

Who is this course for ?

This course is suitable for IT professionals working in or looking to move into roles like these.

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Course Prerequisites

Learners should have an ITIL® 4 Foundation Certificate.

Online-proctored Exam by Axelos

How will I be assessed?

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ITIL®

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AXELOS is a company that started in 2013 to help businesses and people improve their work quality by offering popular certifications such as PRINCE2®, ITIL® 4 and MSP®. These certifications are used in over 200 countries, helping individuals build skills and discover new opportunities.


AXELOS Many people and companies have seen real benefits. 97% of the organisations and 84% of individuals say that AXELOS certifications have had a positive impact on their careers.


PeopleCert is a global leader in exam assessments. They deliver millions of certification exams in over 200+ countries, 10+ languages. Their goal is to help people achieve more through trusted certifications. In 2021, Peoplecert became the official owner of AXELOS. Together they provide respected courses and certifications that help you stand out in your field.


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Key Benefits

  • Earn a globally recognised certificate that shows your skills in the field

  • Learn from real industry experts who’ve used the same methods in real world projects

  • Build your professional reputation and stand out as a trusted and skilled professional

Try ITIL® 4 Specialist Create, Deliver and Support (CDS) Certification Free for 7 Days

Interactive games to master concepts.

Simulated project scenarios.

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Course Curriculum

What You Will Learn

Introduction.
Introduction
Duration: 00:02
Qualification Specification
Tutor Introduction
Duration: 00:02
Course Agenda and Course Outcome
Duration: 00:05
Module 1 – Foundation Concepts
Unit 1.1 - Service Relationships
Duration: 00:13
Lecture Notes – Service Relationships
Unit 1.2 - Guiding Principles
Duration: 00:18
Lecture Notes – Guiding Principles
Unit 1.3 - Four Dimensions of Service Management
Duration: 00:18
Lecture Notes – Four Dimensions of Service Management
Unit 1.4 - ITIL® Service Value System
Duration: 00:07
Lecture Notes – ITIL® Service Value System
Unit 1.5 - Service Value Chain
Duration: 00:02
Lecture Notes – Service Value Chain
Unit 1.6 - Value Chain Activity
Duration: 00:07
Lecture Notes – Value Chain Activity
Unit 1.7 - ITIL® 4 Practices
Duration: 00:01
Lecture Notes – ITIL® 4 Practices
Unit 1.8 - Unit Summary
Duration: 00:08
Lecture Notes – Unit Summary
Module 2 – Plan and Build a Service Value Stream
Unit 2.1 - ITIL® 4 CDS and the Value Chain - Part 1
Duration: 00:21
Unit 2.2 - ITIL® 4 CDS and the Value Chain - Part 2
Duration: 00:29
Lecture Notes – ITIL® 4 CDS and the Value Chain
Unit 2.3 - Shift-Left Approach
Duration: 00:14
Lecture Notes – Shift-Left Approach
Unit 2.4 - Manage Resources in the Service Value System
Duration: 00:36
Lecture Notes – Manage Resources in the Service Value System
Unit 2.5 - Value of Information and Technology across the Service Value System
Duration: 00:38
Lecture Notes – Value of Information and Technology across the Service Value System
Unit 2.6 - Unit Summary
Duration: 00:09
Lecture Notes – Unit Summary
Module 3 – ITIL® Practices and their Contribution to CDS Across the Value Stream and SVS
Unit 3.1 - Value Streams & Practices
Duration: 00:28
Unit 3.2 - Value Streams & Practices Continued
Duration: 00:26
Unit 3.3 - Service Design Practice
Duration: 00:10
Unit 3.4 - Software Development and Management Practice
Duration: 00:08
Unit 3.5 - Deployment Management Practice
Duration: 00:00
Unit 3.6 - Release Management Practice
Duration: 00:07
Unit 3.7 - Service Validation and Testing Practice
Duration: 00:00
Unit 3.8 - Change Enablement Practice
Duration: 00:29
Lecture Notes – Value Stream to Design, Develop and Transition New Services
Unit 3.9 - Value Stream for Restoration of a Live Service
Duration: 00:27
Lecture Notes – Value Stream for Restoration of a Live Service
Unit 3.10 - Service Desk practice
Duration: 00:11
Lecture Notes – Service Desk practice
Unit 3.11 - Incident Management Practice
Duration: 00:27
Lecture Notes – Incident Management Practice
Unit 3.12 - Problem Management Practice
Duration: 00:24
Lecture Notes – Problem Management Practice
Unit 3.13 - Knowledge Management Practice
Duration: 00:11
Lecture Notes – Knowledge Management Practice
Unit 3.14 - Service Level Management Practice
Duration: 00:28
Lecture Notes – Service Level Management Practice
Unit 3.15 - Monitoring & Event Management Practice
Duration: 00:23
Lecture Notes – Monitoring & Event Management Practice
Unit 3.16 - Unit Summary
Duration: 00:08
Lecture Notes – Unit Summary
Module 4 – How to Create, Deliver and Support Services
Unit 4.1 – Managing Work as Tickets
Duration: 00:35
Lecture Notes – Managing Work as Tickets
Unit 4.2 – Buy vs Build Considerations
Duration: 00:19
Lecture Notes – Buy vs Build Considerations
Unit 4.3 – Sourcing Models and Options
Duration: 00:05
Lecture Notes – Sourcing Models and Options
Unit 4.4 – Service Integration and Management (SIAM)
Duration: 00:20
Lecture Notes – Service Integration and Management (SIAM)
Unit 4.5 – Unit Summary
Duration: 00:03
Lecture Notes – Unit Summary
Course Summary
Course Summary
Duration: 00:01

Add-Ons

Upon completion of the official exam, individuals will be awarded the PRINCE2® 7 Practitioner Certification by AXELOS.

Annual PeopleCert Plus Membership (per candidate)

£135.00£275.00

Resit Exam (Take 2 Exam) Voucher

£70.00£140.00

Official Mock Exam (Directly from PeopleCert)

£65.00£135.00

Exam Voucher Extension prior to expire it (per voucher, per 6-month extension)

£40.00£85.00

Need more information

Uncertain? Seeking guidance?

Our education advisors offer answers and impartial advice on transitioning to a successful career in Project Management

Academic Progression

Advance Your Studies with ITIL®

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Access Duration, Course Materials, Exam and Tutor Support

Comprehensive E-Learning Experience

  • tick12 Months course access to e-learning content
  • tickInstructor-led live webinar for discussion and Q&A as part of Tutor support
  • tickOficial Exam Voucher and Course Manual Included.
  • tick14 days money back guarantee (T&Cs apply)
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Career progression

Our Courses Help You Achieve More

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  • IT Consultant
  • Quality Analyst
  • IT Manage
  • System Administrator
  • IT Service Manager
  • IT Service Desk Manager

Annual Salary Range

Min

£31000.00/yr

Average

£45000.00/yr

Max

£68000.00/yr

Job Demand

13%

IT Consultant roles are expected to see 13% growth, mainly as businesses seek specialist advice on cloud adoption and process improvement

Frequently Asked Questions (FAQ’s)

All the Essential Certification Information You Need at a Glance

Is ITIL 4 Create, Deliver & Support part of the Managing Professional designation?
What is the ITIL® 4 Specialist: Create, Deliver and Support (CDS) Certification?
What kind of learning experience does Aspirex offer?
Why is this course important for IT professionals?
Will I receive support during the course?
How will this certification benefit my career in IT?
What are the key concepts covered in this course?
Can I take the course and exam entirely online?
Can I use what I learn in this course in industries outside of IT?
How often is the ITIL® 4 Certification updated to reflect industry changes?